Nicki Banfield takes time out to speak her mind about Hack Up Bespoke.
Nicki Banfield, customer of more than 4 years, kicks off her third Buy & Book and shouts out about what we do.
"Hi Alex. Thank you again for your wonderful customer service. Your bespoke supplements have been fantastic for Kestrel and I will be in contact soon to add our new pony Feathers to your list.
Your supplements are so easy to use and it is good to know there are no "fillers" diluting the product so I really do get what I pay for.
I also very much appreciate your contacting me to make me aware that I could save money by ordering in advance with your B&B membership scheme. This has particularly helped me because I often forget to re-order things until the last minute. Your reminder texts mean that Kestrel never goes without his supplements. Your staff were also considerably helpful when I was originally dosing too little (my mistake) and so had loads leftover.... it was no problem at all extending the delivery date until I was closer to running out. No waste of product or money! Win win!
On an environmental note I am glad that you offer biodegradable packaging with your reusable tins and paper pouches instead of plastic pots.... I have been trying to drastically reduce my plastic waste and this helps me achieve my aim.