Terms and Conditions

Terms and Conditions


All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By accessing this web site and or placing an order you hereby agree to be bound by the terms and conditions set out below. Nothing in these Terms shall in any way restrict or affect your statutory rights under English law.

Use of the website

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You will keep this information updated and implement any changes as necessary.

You agree fully to indemnify, our directors, employees, agents and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising from any breach of the Conditions by you or any other liabilities arising from the use of this Website, or the use by any other person accessing the Website using your shopping account or Personal Information.


We accept no liability for the accuracy of information contained on the website, which may contain technical inaccuracies or typographical and pricing errors. We reserve the right to cancel any order placed for that product, whether or not your order has been confirmed and payment received. A credit will be issued for the amount received.

Recommendations for usage of product exclude claims to treat cure or alleviate medical conditions for equines / canines for which veterinary advice would ordinarily be sought. In such situations you are advised to contact a suitably qualified veterinary practitioner and seek advice or treatment.


For our refund policy please go to our refunds policy page.

Hack Up Buy & Book

Hack Up Buy and Book system enables free delivery on large orders, products will be delivered at regular intervals during a twelve month period (or thereabouts), to guarantee a fresh continual supply. There are two circumstances where a refund or credit note will be made.

1. In the untimely event that your horse may be deceased a refund will be issued against the remaining outstanding undelivered product.

2. If your horse is sold (or goes on loan) the agreement will travel with the horse or a credit note can be issued for the remaining order to be redeemed against any additions / bespokes, please inform the office as new details will be required for delivery.

Ingredients may need to change from time to time throughout the year for many different reasons. Hack Up Bespoke Ltd will provide the most suitable combination for the individual horse's situation from the ingredients it has in it's inventory at the time of the Buy & Book delivery.

Loyalty Points

Points are gained for transactions on preformulated and bespoke products purchased via the website. One point is automatically added for every ten pounds spent excluding carriage, points will not apply to the "Alex Additions".  Points will expire if unused within a twenty-four month period and the maximum amount of points any customer can accrue at any one time is 300 points.


All orders placed online or by telephone received by 4pm are dispatched on the same working day Monday to Friday, excluding bank holidays.
We aim for next working day delivery, Parcel Force tracking details can be followed on your account however, if you do not receive your order please report it missing by contacting Hack Up on 01359 308866 or email sales@hackup.co.uk . After 14 days we are unable to trace / track any parcel not reported missing.

Communication and Marketing

By registering with Hack Up and providing your email, postal address and telephone number you consent to receive communications from us about our latest products and special offers which we think may be of interest to you.

Credit card safety

Hack Up Bespoke and our secure payment service providers, use the latest technology to protect your credit card and personal information. Neither party releases information to any outside organization, other than in the verification of payment details with banking organisations. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you. Hack Up intends to provide you with the safest and most secure shopping experience possible.

Split Payment Facility

By selecting this option on the checkout page your payments will be automated from the one card transaction to divide over two or three equal amounts over consecutive months 30 days apart. The payment dates are clearly shown on the checkout page when selecting this option.

Privacy Policy

We collect information about our customers via the information that you share with us.
Data collected by this service is used to improve website usability. The information collected is stored and is used for statistical reporting, and is not shared with anybody else.

We do not disclose any personal / buyers information to any other third party.

We use cookies to ensure we give you the best possible experience on the website. . To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

We reserve the right to change, modify, add or remove portions of our Privacy Policy and Terms & Conditions at any time without prior notice.

  • Hack up bespoke team

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